Collision Reporting Centres (CRC)

The Collision Reporting Centres (CRC) are partnerships between the Toronto Police Service, insurance providers and private enterprise. The concept of self-reporting collisions is the main function of the Collision Reporting Centres. Drivers involved in property damage collisions MUST report within twenty-four hours to a Collision Reporting Centre, where a police officer inspects the vehicle damage.

The driver then completes a simplified government collision report form which is checked by a police officer. Once the reports are completed, drivers may make use of the Insurance Services offered at the Centres. Insurance providers can be contacted by phone at the site. This allows for the timely reporting of the collision to the insurance provider and an early resolution of the claim process.

This simplified process is a service to the driving public. Property damage collisions are handled in an efficient manner with more consideration given to the convenience of the driver and the time restraints on a busy population.

For more information, please visit torontopolice.on.ca/traffic/crc.php


Toronto has two Collision Reporting Centres to serve you:

North Collision Reporting Centre
113 Toryork Drive, North York, Phone: (416) 808-2222
Hours of operation: Open 7 days a week all year, 6:00 a.m. to Midnight.
East Collision Reporting Centre
39 Howden Road, Scarborough, Phone: (416) 808-2222
Hours of operation: Open 7 days a week all year, 6:00 a.m. to Midnight.

What to do when you’re involved in a collision

The Ministry of Transportation defines a collision as contact resulting from the motion of a motor vehicle or streetcar or its load that produces property damage, injury, or death.

Collisions in which police will attend include the following:

  • The collision involves a fatality,
  • A personal injury collision where a person is transported to the hospital directly from the scene of the collision in an ambulance,
  • Any criminal activity involved in a collision (e.g., impaired driving, stolen vehicle, assault),
  • Collisions involving a person who is uninsured or is a suspended driver (simply not having an insurance card does not necessarily mean the vehicle is not insured, these collisions can be referred to the CRC),
  • ANY collision involving a pedestrian, cyclist or person on a wheeled device which is reported immediately and at the scene of the collision,
  • Any collision involving damage to highway or public property,
  • Service vehicle involved collisions,
  • Collisions that are reported and/or have occurred between 11:00 p.m. and 6:00 a.m., where any vehicle is not drivable,
  • Collisions involving transportation of hazardous goods where the hazardous goods have been compromised.

If the collision you are involved in does not meet the above criteria but does meet the minimum requirements set out by the Ontario Highway Traffic Act to report the collision to police, you must report your collision at a CRC.

Ontario law requires that drivers who are involved in a collision must surrender their driver’s licence, insurance, and vehicle information to the other involved drivers.

  1. If anyone has suffered an injury resulting in the person being transported to a hospital or there is any evidence of criminality CALL 911 right away.
  2. If it is safe to do so and the vehicles can be moved, move all involved vehicles to an area of safety.
  3. If the involved vehicles have over $2,000 combined damage you must report the collision to police FORTHWITH (that means IMMEDIATELY).
  4. Record where the collision occurred, the licence plate number, as well as the year, make, model and colour of the other involved vehicle(s).
  5. Exchange driver’s licence and insurance policy and company information, ask for and record the driver’s licence information to confirm the driver’s full name and address and also obtain a phone number from the other involved individual(s).
  6. If there are any witnesses ask for their information as well.
  7. Attend a Collision Reporting Center during the hours of 6:00 am to Midnight. Collisions occurring after midnight will be investigated at the scene by police.

For more information, please visit torontopolice.on.ca/traffic/crc.php