Primary Response Unit (PRU)

Primary Response Unit

The Primary Response Unit (PRU) forms the backbone of the Toronto Police Service, responding to 9-1-1 emergencies and other non-emergency calls for service.

Primary Response Unit Officers range in rank from Police Constable to Staff Sergeant and maintain the primary uniform function of the Toronto Police Service. They operate in marked police vehicles, responding to emergencies and other non-emergency calls for the service. Officers from the 22 Division Primary Response Unit may sometimes be asked to respond to calls in other divisions, depending on the level of demand and the urgency of the situation.

If you have an emergency or see a crime in progress, dial 9-1-1

For police non-emergency calls for service, please call 416-808-2222. 

To report a crime online, please visit

To report anonymously, please call Crime Stoppers at 416-222-TIPS (8477), or text TOR and your message to CRIMES (274637), or visit